Service Manager - Valley City

Who is Kibble Equipment?

Who is Platte Valley Equipment?

Who is Valley Plains Equipment?

Valley Plains Equipment is the local John Deere Dealer in eastern North Dakota and northwestern Minnesota. We are a company that cultivates success with hard work, authenticity and a best-in-class team that embodies these traits. Join the team that works with you and is driven for you!

Position Summary

As the Service Lead, your primary responsibility is to oversee the team of  Service Technicians and manage out-of-store service to our agricultural and commercial customers. You will be accountable for effectively coordinating inspections and repair work, ensuring seamless communication among team members and customers, assisting with customer quoting, and billing, and collaborating with store Service Managers to meet customer needs.

Job Responsibilities

•    Lead the recruitment and retention efforts for Mobile Service and Diesel Technicians.
•    Efficiently schedule and dispatch technicians for inspections, in-field repairs, diagnostics, and optimization of machinery.
•    Foster clear and proactive communication with colleagues and customers to ensure alignment and exceptional service delivery.
•    Support direct reports by assisting with job quoting, reviewing work orders, and optimizing resource utilization.
•    Uphold strict adherence to safety protocols and ensure completion of monthly safety training.
•    Provide or facilitate training and development opportunities for team members to enhance their skills and performance.
•    Monitor and enforce compliance with company processes and policies to achieve customer service and performance objectives.
•    Perform any additional duties as assigned by management.

Qualifications

•    Possess a minimum of 2 years of experience in a Service Manager or Coordinator role within a relevant industry.
•    Demonstrated proficiency in interpersonal communication, capable of effectively engaging with both individuals and groups.
•    Strong organizational abilities with a proven track record of independent task management.
•    Exhibit sound business judgment and the capability to autonomously execute assignments and achieve objectives.

Preferred Qualifications

Benefits

Valley Plains Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.