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Service Manager

Date: May 28, 2021

Location: Valley City, ND, US

Company: Brandt Holdings

Long Description

Purpose: Oversees service operations for the location to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Responsible for the financial performance of the department and achievement of desired metrics, including profitable sales growth, disciplined expense control and target net return on sales. (30%)
  • Responsible for recruiting, hiring and retaining talented employees and effectively developing department personnel. Provides consistent and clear direction for subordinates. Sets positive example for all employees by following and enforcing company policy. (25%)
  • Communicates effectively with customers and resolves billing disputes. Looks for opportunities to gain additional business from existing customers and establish relationships with new customers. Serves as primary contact for Deere on large customer issues (20%)
  • Demonstrates a genuine concern for the dealership as a whole. Exhibits outstanding communication skills and cooperates with other departments and locations within the organization. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers. (10%)
  • Oversees the scheduling and assignment of jobs to employees in the Service Department according to their skills and knowledge. Reviews work orders for completeness and accuracy prior to customer billing. Procures special/shop tools as needed. (10%)
  • Develops, communicates, enforces and monitors effective Service Department processes to ensure customer satisfaction and improve operational efficiency. Executes follow up process on all invoices over $4,000. (5%)
  • Other responsibilities and duties as assigned by management.

Experience, Education, Skills and Knowledge:

  • Ability to effectively communicate with employees and customers, both in a one-on-one and group setting.
  • Strong organization skills and internal drive to see tasks through to completion.
  • Strong training and coaching skills.
  • Ability to use standard computer applications such as MS Office as required to fulfill the essential duties of the position.
  • Previous agricultural industry or equipment dealership experience preferred.
  • Prior management experience preferred.
  • Associates or Bachelor's degree preferred.
  • Equivalent combination of education and experience may be accepted


Nearest Major Market: North Dakota