Shop Foreman

Who is Kibble Equipment?

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota - Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Position Summary

The Shop Foreman must enjoy working with customers in the store and in their fields alongside a network of John Deere technicians and technology support staff that have a common passion for agriculture, adding value and improving the customer experience. Individuals must like working independently and in a team being able to contribute to a high-preforming and dynamic service team. Key personal qualities include confidence, competitiveness, driven to succeed, strong communication skills, and be a team player. Critical decision-making skills are also necessary for this position and a desire to constantly learn and improve to strive towards excellence. A strong work ethic, moral standards with a high level of professionalism, and pride in the quality of work performed will lead to success for this individual. The Shop Foreman will work alongside a team of accomplished John Deere service technicians that will achieve common service targets.

Job Responsibilities

• Assist in the appraisal of repair orders coming into the Service Department and may participate in repairs.
• Overview of jobs going on in the shop, keeping track of job production, and ensuring the jobs are being done correctly and efficiently.
• Look over equipment after job completion to ensure all work is done and performed at a high level to achieve customer satisfaction.
• Technical assistance on projects within the shop.
• Ensure jobs are being quoted and communicated to customers to include pricing, job status, progress, and completion.
• Assist with shop work as needed.
• Guide inexperienced technicians with diagnostics and resolution.
• Strong communication with the Service Manager on a daily shop tasks and concerns.
• Support the Service Manager's initiative and company direction to the Service Technicians.
• Ensure shop flow and cleanliness.
• Effectively create shop space management and organization.
• Direct and assist in the diagnosis of machine problems of technicians and apprentices.
• Advise Service Manager or Service Location Manager of all customer complaints.
• Assist the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
• Fill the Service Manager or Service Location Manager role in their absence.
• Arrange for and participate in reconditioning of used equipment and set-up of new equipment.
• Approve the release of equipment for delivery to the customer.
• Assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager.
• Assist in the tracking and scheduling of Product Improvement Programs.
• Participate in Service EDUCATE Training programs required for the development of skills and knowledge.
• Operate and maintains vehicles, tools and equipment required to perform job responsibilities.
• Maintain a clean work area and performs work in a neat and orderly fashion.
• Follow all safety rules and regulations in performing work assignments.
• Maintain current knowledge of John Deere and competitive equipment.

Qualifications

• Experience leading a team and working cooperatively in a team environment.
• Experience using special tools and following Technical Manual procedures on machines of the Technicians specialty.
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Experience communicating effectively verbally and in writing.
• Must have an adequate toolset to perform job responsibilities.
• Valid driver's license required.
• 3+ years of experience performing service repairs.
• Experience with basic computer functions.
• High School Diploma, GED, or equivalent experience required.

Preferred Qualifications

• Demonstrated experience consistently meeting performance metrics preferred.
• Experience using Service Advisor or other computer based diagnostic repair tools preferred.
• Associates Degree preferred.
• CDL (Commercial Driver's License) preferred.

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.