Service Manager - Garretson

Who is Kibble Equipment?

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers' lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Position Summary

As the Mobile Service Lead, your primary responsibility is to oversee the team of Mobile Service and Precision Ag Technicians and manage out-of-store service to our agricultural and commercial customers. You will be accountable for effectively coordinating inspections and repair work, ensuring seamless communication among team members and customers, assisting with customer quoting, and billing, and collaborating with store Service Managers to meet customer needs.

Job Responsibilities

•    Lead the recruitment and retention efforts for Mobile Service and Precision Ag Technicians.
•    Efficiently schedule and dispatch technicians for inspections, in-field repairs, diagnostics, and optimization of machinery.
•    Foster clear and proactive communication with colleagues and customers to ensure alignment and exceptional service delivery.
•    Support direct reports by assisting with job quoting, reviewing work orders, and optimizing resource utilization.
•    Uphold strict adherence to safety protocols and ensure completion of monthly safety training.
•    Provide or facilitate training and development opportunities for team members to enhance their skills and performance.
•    Monitor and enforce compliance with company processes and policies to achieve customer service and performance objectives.
•    Perform any additional duties as assigned by management.

Qualifications

•    Possess a minimum of 2 years of experience in a Service Manager or Coordinator role within a relevant industry.
•    Demonstrated proficiency in interpersonal communication, capable of effectively engaging with both individuals and groups.
•    Strong organizational abilities with a proven track record of independent task management.
•    Exhibit sound business judgment and the capability to autonomously execute assignments and achieve objectives.

Preferred Qualifications

•  Previous experience in John Deere agricultural equipment service repairs.
•  Experience utilizing ExpertConnect and ExpertAlerts.
•  Demonstrated track record of consistently meeting performance metrics.
•  Experience using Service Advisor or diagnostic tools.
•  Associate’s degree preferred.

•  Shop or People management experience. 

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Compensation

The following represents Brandt Holdings compensation estimation based on market data and placement of internal employees. This is a salary role with a starting base of $73,500 and going up to $95,000 based on experience. This role is also incentive eligible and is based on performance.

Your Career. Your Future. Our Focus.