Precision Ag Technician

Who is Kibble Equipment?

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers' lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Position Summary

The Precision Ag Technician supports our service departments in executing our Precision Upgrade strategy and assisting our Precision Team in educating and aiding customers with issues that extend beyond remote resolution. In this capacity, you'll play a pivotal role in ensuring our trade-in equipment is upgraded with the latest technology to enhance customer experiences. Collaborating with team members, you'll actively implement solutions to bolster customer profitability and minimize in-season downtime. If you possess technical expertise, enjoy teaching, and are eager to share your knowledge to help others thrive, this role may be the perfect fit for you.

Job Responsibilities

•    Implement Ready software upgrades and manage data on trade-in equipment.
•    Ensure completion of software updates, calibrations, software licenses, and pre-delivery inspections (PDI) before delivery to end users.
•    Provide consultative business services to customers, offering advice on optimizing performance, reducing costs, and enhancing operational efficiencies.
•    Conduct product orientation sessions with customers upon or shortly after delivery.
•    Offer problem resolution support to customers and employees via ExpertConnect tickets that necessitate assistance from the Service Department.
•    Coordinate and assist in the execution of Precision Upgrade Kits.
•    Maintain accountability for billable time and assigned work orders.
•    Aid service technicians as required in repairing, installing, and calibrating Precision components.
•    Verify that customers' Operation Center accounts are correctly configured to ensure remote dealer support.
•    Train customers on proper Operation Center Mobile utilization.
•    Proactively install necessary software updates on customer-owned equipment to minimize in-season downtime.
•    Support boundary mapping tasks, as needed.

Qualifications

•    2+ years’ experience working with Precision Agriculture Technology
•    Demonstrated ability to follow and provide effective step-by-step instructions to both internal and external customers.
•    Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.

Preferred Qualifications

•    Experience with John Deere Operation Center.

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.