Service Administrator

Who is Valley Plains Equipment?

Valley Plains Equipment is the local John Deere Dealer in eastern North Dakota, northeastern South Dakota, and northwestern Minnesota. We are the equipment dealer that cultivates success with hard work, authenticity and a best-in-class team that embodies these traits. Join the team that works with you and is driven for you!

Position Summary

The Service Administrator thrives in a customer-centric environment, collaborating closely with a dedicated team of John Deere technicians and technology support staff who share a passion for agriculture and customer satisfaction. This role requires individuals who enjoy both independent and team-oriented work dynamics. Key attributes include a drive for success, excellent communication skills, and a collaborative spirit. Strong decision-making abilities are essential, especially in the absence of the service manager. A commitment to continuous learning and improvement is crucial for achieving excellence in this role. The Service Administrator also assists with tasks delegated by the service managers.

Job Responsibilities

•    Assist the service administrator in maintaining accurate and timely reports and records pertinent to the service department.
•    Field internal and external customer inquiries directed to the Service Department, including phone calls and walk-in customers.
•    Create and manage work orders under the guidance of the Service Manager/Shop Foreman until completion and invoicing.
•    Support training initiatives for the Service department and ensure resources are organized and up to date. 
•    Handle all filing and record-keeping requirements of the Service Department.
•    Update customer profiles based on equipment, hours, or other relevant information from customer work orders.
•    Manage accessories and supplies inventory, preparing replacement orders as needed.
•    Compile Service Technician efficiency reports for review.
•    Submit warranty and product improvement claims to the administrator including charge computation, submission, and follow-up.
•    Perform administrative functions for the store as assigned.
•    Monitor cash work orders and liaise with the Service Manager and Technicians to prevent equipment with unpaid work orders from leaving the dealership.
•    Utilize Service Portal to add agreements for equipment inspections. 
•    Supports and promotes Service and Parts marketing initiatives.

Qualifications

•    General knowledge of accounting practices and basic office procedures.
•    Proficiency in Microsoft Office Products (Outlook, Word, Excel).
•    Effective communication skills in both one-on-one and group settings.
•    Strong organizational skills with the ability to work independently and stay focused on tasks.
•    High School Diploma, GED, or equivalent experience required.

Benefits

Join Valley Plains Equipment for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.

Working With You, Driven For You!